Effective date: 25 September 2025

Who We Are

This website is operated by Moonshadow Naturals PVT LTD (“we”, “our”, or “us”).
You can contact us at: info@moonshadownatural.com, 470/B Matara Rd, Galle 80000.

What Information We Collect

When you shop with us or interact with our site, we may collect:

  • Contact details: your name, email, phone number, billing and shipping address, and country.
  • Order details: products you purchase, payment method, and delivery information.
  • Payment information: handled securely by our payment providers (e.g., Stripe, PayPal). We do not store your full credit card details.
  • Account information (if you create an account): username, password (encrypted), and your order history.
  • Marketing preferences: if you sign up for our newsletter or agree to receive promotions.
  • Website usage data: such as your IP address, device type, and browsing activity, collected via cookies and analytics.

How We Use Your Information

We use this information to:

  • Process and deliver your orders.
  • Communicate with you about your purchases, returns, or enquiries.
  • Provide customer support.
  • Send newsletters or promotions (only if you have opted in; you can unsubscribe anytime).
  • Improve our website, products, and services.
  • Detect and prevent fraud or security threats.

Payments

Payments are processed securely by trusted third-party providers. We do not store your full payment card numbers. Please review your chosen provider’s privacy policy for more information.

Payments

We use trusted third-party providers to process payments securely. Currently, these include:

  • Stripe – processes card payments securely. See their privacy policy here: https://stripe.com/privacy
  • PayPal – allows you to pay using your PayPal account or card. See their privacy policy here: https://www.paypal.com/webapps/mpp/ua/privacy-full

We do not store your full credit card details on our servers. Your payment information is handled according to the policies of the payment provider you choose.

Cookies & Analytics

We use cookies to operate our site, remember your preferences, and improve your shopping experience.
We also use Google Analytics to understand how visitors use our site. Google may collect your IP address and usage data.
Learn more here: Google’s Privacy & Terms.
You can opt out by installing the Google Analytics Opt-out Add-on.

In some regions (such as the EU/UK), we may ask for your consent before using non-essential cookies (e.g., analytics or advertising).

WhatsApp & Third-Party Services

  • Our website includes a WhatsApp button so you can contact us easily. If you click this button, you will be redirected to WhatsApp, which is operated by Meta Platforms. Your use of WhatsApp is subject to their privacy policy: https://www.whatsapp.com/legal/privacy-policy.
  • We may also provide links to our social media pages (such as Instagram, Facebook, LinkedIn, TikTok, and YouTube). These platforms are operated by third parties, and your use of them is subject to their own privacy policies:

Advertising & Marketing (if used)

If we use advertising tools such as Meta Pixel, Google Ads, or similar, these may collect data to help us show you relevant ads. You can manage your preferences in your browser or ad settings.

Sharing Your Information

We do not sell or rent your personal data. We may share it with:

  • Payment processors (e.g., Stripe, PayPal).
  • Shipping and delivery providers.
  • Service providers (hosting, email, IT support).
  • Authorities if required by law.

Data Retention

We keep your data as long as necessary to provide services and comply with legal requirements (e.g., tax, accounting, or fraud prevention). After this, we securely delete or anonymise it.

Your Rights

Depending on where you live, you may have rights over your data.

  • EU/UK visitors: you have GDPR/UK GDPR rights, including access, correction, deletion, and objection.
  • California residents: you may have rights under CCPA. We confirm that we do not sell personal information.

To exercise your rights, please contact us at info@moonshadownatural.com.

Children’s Privacy

Our site is not directed to children under 13 (or under 16 where required by law). We do not knowingly collect personal information from children. If you believe a child has provided information, please contact us to have it removed.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will appear on this page with a new effective date.