Effective date: 01 October 2025

We hope you love your purchase from Moonshadow Naturals PVT LTD. Because our products are natural and often handmade in small batches, we want to ensure both your satisfaction and your safety. This policy explains how returns and refunds are handled.

1. Eligibility for Returns

You may request a return or exchange if:

  • The product arrived damaged, defective, or incorrect.
  • You contact us within 7 days of receiving your order.
  • The item is unused, unopened, and in its original packaging.

For hygiene and safety reasons, we cannot accept returns of opened or used cosmetic products unless they are faulty.

2. Non-Returnable Items

Certain items cannot be returned:

  • Opened or used skincare, body care, or cosmetic products.
  • Products not purchased directly from our website.
  • Sale or clearance items (unless damaged or faulty).
  • Gift cards or digital items.

3. Return Process

To request a return:

  1. Contact us at info@moonshadownatural.com within 7 days with your order number, product details, and reason for return.
  2. Our team will confirm eligibility and provide instructions for returning the item.
  3. Once we receive and inspect the returned product, we will notify you about the approval or rejection of your request.

4. Refunds

  • If approved, refunds will be issued to your original payment method within 14 business days.
  • Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective product).
  • If the product was marked as a gift, you may receive store credit instead of a refund.

5. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product. If you need an exchange, please contact us at info@moonshadownatural.com.

6. Return Shipping

  • Unless the product is defective or incorrect, you are responsible for paying the shipping costs for returning an item.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without proof of delivery.

7. Contact Us

If you have any questions about our Return & Refund Policy, please reach out at:
info@moonshadownatural.com | 470/B Matara Rd, Galle 80000