Effective date: 25 September 2025

1. Introduction

Welcome to Moonshadow Naturals PVT LTD (“we”, “our”, or “us”). By using our website, you agree to these Terms & Conditions. Please read them carefully, as they explain how our store operates and what you can expect when shopping with us.

2. Using Our Website

You may browse and shop on our website for personal, non-commercial use.

  • You agree to provide accurate details when making purchases.
  • You must not misuse the website (e.g., attempt to hack, submit false information, or use it for unlawful purposes).
  • We may update or remove content on our website at any time without notice.

3. Orders & Payments

When you place an order through our website:

  • You agree that all details you provide (contact, shipping, and payment) are true and complete.
  • Prices are displayed in usd and may change at any time.
  • Payment is processed securely through trusted third-party providers. We do not store your full payment card details.
  • We reserve the right to cancel or refuse orders, for example, if a product is out of stock, mispriced, or suspected of fraud.

4. Shipping & Delivery

We aim to process and ship orders within the timeframes stated on our website.

  • Delivery times are estimates and may vary depending on carriers, customs, or circumstances beyond our control.
  • We are not responsible for delays once the order has been handed to the delivery provider.
  • Shipping costs, if applicable, will be shown at checkout.

5. Returns & Refunds

We want you to be happy with your purchase.

  • If you wish to return an item, please contact us at info@moonshadownatural.com within the timeframe stated in our Returns Policy.
  • Refunds or exchanges are processed according to the terms outlined in our https://moonshadownatural.com/refund_returns/ .
  • Some items (such as personalised or perishable goods) may not be eligible for return unless faulty.

6. Products & Availability

We make every effort to ensure our product information is accurate. However:

  • Colours and images displayed online may differ slightly from the actual product.
  • We do not guarantee that descriptions, pricing, or stock availability are error-free.
  • We reserve the right to update, discontinue, or change products at any time.

7. Third-Party Services & Links

Our website may include links to third-party services such as WhatsApp, social media platforms, or shipping providers.

  • If you click on these links, you will be redirected to a third-party site or app, which is governed by its own terms and privacy policy.
  • We are not responsible for the content, accuracy, or actions of third-party providers.

8. Limitation of Liability

We do our best to ensure your experience with us is smooth, but we cannot guarantee that our website will always be error-free or uninterrupted.

  • To the maximum extent permitted by law, we are not liable for indirect or incidental damages (such as loss of profits, data, or opportunities) resulting from your use of our site or products.
  • This does not affect your legal rights as a consumer under applicable laws.

9. Intellectual Property

All content on this website, including text, logos, images, and design, is owned by or licensed to Moonshadow Naturals PVT LTD.

  • You may not copy, reproduce, or distribute our content without written permission.

10. Governing Law

These Terms & Conditions are governed by the laws of Srilanka. Any disputes will be resolved by the courts in Galle , Srilanka.

11. Updates to These Terms

We may update these Terms & Conditions from time to time. The most recent version will always be posted on this page with a new effective date.